Save customers before they cancel.
Stay Instead sits in front of your billing portal. It asks why a customer is leaving, presents the retention offer that fits, and applies the accepted discount, free cycle, or payment pause through your connected Stripe account.
Automatic billing changes need a connected Stripe account. Without one, the feedback-only cancellation page still works.
Stay for 30% less
Keep Acme Analytics on the Growth plan at a reduced rate.
- Plan
- Growth Monthly
- Offer
- 30% off · next 3 billing cycles
- Next charge
- $34.30 instead of $49.00
- After the offer
- Regular price resumes
Your subscription stays active. You can cancel at any time.
Most cancellation flows leak revenue.
A cancel button is the loudest customer feedback in your product - and most SaaS apps throw it away.
You learn nothing
Customers cancel without giving useful feedback. You're left guessing why MRR keeps slipping.
No save moment
They never see a pause, discount, or support option. The cancel button is the end of the story.
More support chaos
Cancellations turn into emails, refunds, and frustrated customers. The pain spreads to your inbox.
With Stay Instead, every cancellation becomes a clean flow you can learn from. See how it works →
Give customers a reason to stay.
Create targeted retention offers that appear during the cancellation journey. Eligible offers can be applied securely through Stripe while the customer keeps their subscription active.
Offer a targeted discount
Present an eligible percentage discount for the next invoice, or for a limited run of billing cycles. The subscription stays active throughout.
Make the next billing cycle free
Give an eligible customer one supported billing cycle at no charge, with normal billing resuming afterwards.
Pause payment collection
Offer a supported 30, 60, or 90-day pause on payment collection and show the customer exactly when billing resumes.
Match offers to cancellation reasons
Show different retention options based on why a customer is leaving, what they subscribe to, and the rules configured for the project.
- Too expensivePercentage discount
- Not using it right nowPayment pause
- Temporary budget issueFree billing cycle
- Needs helpTalk to the team
Know when an offer was actually applied
Displayed, accepted, processing, applied, and failed stay separate states - so an attempt is never counted as a save.
- 1DisplayedCustomer saw an eligible offer
- 2AcceptedIntent - not yet a save
- 3ProcessingStripe update in flight
- 4AppliedConfirmed by Stripe
See what saves customers
Track offer performance, cancellation reasons, confirmed saves, continued cancellations, and estimated retained revenue.
Sample figures shown for illustration. Retained revenue is an estimate derived from confirmed offers, not billed amounts.
From cancellation request to retention outcome.
Stay Instead sits between your product and your billing portal. No new infrastructure, no rewrites - drop in a URL.
- 01
Connect Stripe
Securely connect the Stripe account used for your subscriptions. Skip it to stay in feedback-only mode.
- 02
Create retention offers
Configure percentage discounts, free billing cycles, payment pauses, and the eligibility rules that decide who sees them.
- 03
Present the right offer
When an eligible customer enters the secure cancellation flow, Stay Instead presents the offer that matches their situation.
- 04
Track the confirmed outcome
See whether the customer accepted, whether Stripe applied the change, and how each offer performed.
No customer-facing secret keys. Automatic billing changes require a connected Stripe account and a supported subscription; otherwise the flow stays feedback-only.
Up to 50% fewer preventable cancellations
A hypothetical example of what matching retention offers to customer intent could achieve. Stay Instead has not measured this outcome. Actual results vary by business, offer, audience, and subscription model.
- Offers displayed, accepted, and applied
- Save rate and continued cancellations
- Failed applications, kept separate from saves
- Estimated retained revenue, labelled as an estimate
Built for tiny SaaS teams that can't afford to guess.
You don't need a churn dashboard team. You need to know why people click cancel - and a way to save the ones you can.
- Find out why users are leaving
- Offer a discount, free cycle, or pause before they go
- Apply the accepted offer through Stripe automatically
- Match offers to the reason a customer gave
- Separate confirmed saves from mere acceptances
- Rehearse the whole flow in test mode first
- Cancellation reason
- Too expensive
- Offer presented
- 30% off · 3 billing cycles
- Customer decision
- Accepted
Illustrative sample data shown in the product interface. Not a customer result.
How teams can use Stay Instead.
Fictional examples of how teams could use Stay Instead to turn cancellation moments into saved subscriptions. These are examples, not customer results.
Cancellations I can learn from
“People used to hit cancel and vanish. Now they pick a reason, most of them see a discount or pause offer first, and I read every response on Monday - I finally know why customers leave.”
Ethan CarterEthan Carter
Founder - Bootstrapped SaaS
Fictional example. Not a customer result. Results vary.
One retention flow per client
“We manage cancellation pages for three client products. Same setup every time: connect Stripe, pick the offers, swap the cancel link. Clients only see outcomes Stripe has confirmed.”
Mason ClarkMason Clark
Operator - SaaS agency
Fictional example. Not a customer result. Results vary.
Pauses instead of goodbyes
“Customers who just needed a break used to cancel outright. A 60-day pause with a clear resume date keeps the subscription alive, and the dashboard separates accepted offers from confirmed saves.”
Clara JenningsClara Jennings
Lead - Growth team
Fictional example. Not a customer result. Results vary.
Stay Instead does not publish customer testimonials it has not verified. The people above are fictional personas - replace them with a verified customer quote once one is approved for publication.
Plain pricing, sized to your churn.
Connect Stripe, present retention offers, and manage cancellation sessions from one secure flow.
Starter
FOR SOLOSFor solo founders adding a professional Stripe cancellation flow.
- 100 cancellation sessions / month
- 1 product
- Hosted cancellation flow
- Stripe account connection
- Discount or pause offers
- Automatic subscription updates
- Basic retention analytics
Pro
BEST VALUEFor growing SaaS teams actively reducing customer churn.
- 500 cancellation sessions / month
- 2 products
- Multiple retention offers
- Reason-based offer targeting
- Automatic Stripe execution
- Advanced retention analytics
- API access and CSV exports
Agency
FOR AGENCIESFor agencies and operators managing retention across multiple SaaS products.
- 1,500 cancellation sessions / month
- 10 products
- Multiple workspaces
- Everything in Pro
- No Stay Instead branding
- Client-ready reporting
- Priority support
Need more credits later?
Top up extra cancellation credits anytime, on top of your monthly plan.
A cancellation session is counted when a customer securely starts your cancellation flow.
Secure Stripe connection · Automatic offer redemption · Cancel anytime
Quick answers before you sign up.
Automatic retention offers are eligible discounts, free billing cycles, or payment pauses presented during a secure cancellation flow. When Stripe is connected and the project is configured, an accepted offer is applied to the customer's subscription automatically. Without that setup the flow stays feedback-only.
Stay Instead can collect cancellation feedback and route customers to your existing billing flow. For supported Stripe-connected setups, it can also apply eligible retention offers before the customer continues cancelling.
Yes. Before an offer is applied, the customer sees the exact billing effect - the discount or pause, the dates, and their next expected charge - and must explicitly accept it. They can always decline and keep cancelling.
Stay Instead separates displayed, accepted, processing, applied, and failed outcomes, so an offer is not counted as a successful save until the billing result is confirmed.
Yes. Test-mode cancellation sessions and Stripe test subscriptions can be used to verify the experience without modifying live customer billing.
The feedback-only cancellation page remains available, so you can collect reasons and customer requests without claiming an automatic billing change. Automatic offers need a connected Stripe account and a supported subscription.
No. Stay Instead sits in front of your billing so you can collect feedback and present save offers first. In feedback-only mode it hands off to Stripe or your billing page to finish the action.
No. Create a page, connect Stripe (optional), add your offers, and use the hosted Stay Instead URL wherever your cancel button currently lives.
Turn your cancel button into a second chance.
Spin up a Stay Instead page in minutes, swap your cancel link, and present the right offer before a customer leaves - with the confirmed outcome tracked for every one.